Errors
The table below lists general application errors that you may encounter whilst using Visionary Render, alongside their cause and possible resolution. If no resolution is listed, or all the steps fail, then you can Submit a ticket to get help from our support team.
| Error Message | Cause | Resolution |
|---|---|---|
| cachefs: cacheindex: | There is an error in the internal caching system | Make sure the cache directory is readable and writable and that the drive has enough space for a 4GB (default) cache fileThe default cache directory is C:\Users\AppData\Local\Virtalis\VRTreeCacheA different directory can be specified using the VRCACHEDIR environment variableThe size of the cache can be specified in gigabytes in the VRCACHESIZE environment variable, which must be greater than 0 |
| Clipboard failed to paste data | An internal error prevented the application from pasting image data from the clipboard | Copy the image to the clipboard again and retry,Restart the application and retry,Paste the image data into Paint, and save it as an image file before opening it Visionary Render byBrowsing to it in the Texture propertiesDragging and dropping it into the Visionary Render window |
| Mismatched quote in command line | The shortcut parameters for the application are missing the correct number of quotes | Make sure the shortcut arguments are formatted correctly and that every opening “ is followed later by a closing “. |
| Forcing a thread to terminate | Internal application error. A processing thread did not exit gracefully so the application was forced to terminate it. | Not usually fatal, usually occurs during application exit, if at all. |
| sysNVDisplayDriver: Failed | The NVidia driver query failed, possibly because the graphics card is not NVidia | Not fatal, but does indicate that the software is being used on unsupported graphics hardware,Run Visionary Render on approved NVidia graphics cards. |
| Pool::poolMalloc(size=) size is larger than this pools chunk size | Internal application error | |
| The system was unable to allocate a unique RPC identifier and is aborting | Internal application error, Visionary Render requires the use of unique identifiers and cannot run without them. | Restart the application and see if the problem persists |
| Encode error | Internal application error | |
| Unable to load netvid dll | Application attempted to enable Video Streaming but the GVC Server is not installed correctly. | Reinstall the GVC Server |
| Unrecognised command | An invalid command was sent to the application | |
| Error loading user settings | The application could not load legacy user settings for upgrade. Settings will revert to defaults. | |
| Paste error | There was a problem pasting nodes. | Make sure your application license allows for scene editing |
| Failed to open help topic links file | The application could not load the file that references help topics for context sensitive help | Reinstall the application |
| OpenGL version is too low | The application could not start because the system cannot provide the required OpenGL version | Visionary Render requires at least OpenGL 2.0 |
| Failed to recreate OpenGL context | When switching between stereo and mono, an error occurred | Restart the application and try again |
| Failed to register raw input device | The application is unable to access the raw input device during cluster startup | Restart the application and try again |
| Failed to join swap group | The application is unable to join the specified swap group during cluster startup | Ensure the cluster configuration correctly specifies the swap group consistently between slavesEnsure the cluster is configured correctly with Gsync cards |
| Unable to query if we’re master or slave | The application is unable to identify the Gsync master/slave | Ensure the cluster is configured correctly with Gsync cards |
| Failed to load image file | The specified image file could not be loaded | Ensure the image file is a supported format |
| CAudioManager could not open temporary file for writing | While attempting to load audio data from an AudioBuffer node, the system could not provide a temporary file location | Restart the applicationMake sure there is enough hard drive space on the system drive (usually C) |
| CAudioManager could not find loader for file | The specified audio file is not a supported format | Ensure the file is a supported audio format:WAVOGGFLACAIFF |
| CAudioManager has no more empty buffers | The audio system is fully loaded. There is a limit of 255 buffers (255 distinct audio files may be loaded at once) | Delete some audio buffersIf there are not 255 sounds loaded, make sure that the system can play back audio |
| CAudioManager load failed on | Audio system failed to load an audio file | Ensure the file is a supported audio format |
| CAudioManager error opening OpenAL device | The audio system could not be initialised | Ensure that the system can play back audio |
| CAudioManager stopped creating sources because the sound system limit was reached | The scene attempted to play too many AudioSound or AudioTrack nodes simultaneously | Ensure that no more than the specified limit of AudioSound and AudioTrack nodes are playing at once. Note that the existence of a valid AudioTrack uses up a sound slot even if it is not currently playing |
| AsyncResolver: getaddrinfo() failed | Networking system failed to resolve the local host name | Ensure that the system has a valid network adapter installedRestart the application and try againRestart the computer and try again |
| Unable to load extensionGL_NB_gpu_program4 is not supported | The point cloud renderer is unable to work properly because the graphics card does not support the required features | Ensure that the application is running on supported graphics hardware |
| Libvlc initialisation error | The application was unable to initialise VLC for movie playback | Reinstall the application |
| This file is from an older version of Visionary Render… | A very old file without UUIDs was loaded while networking is enabled | Load the old file without -net-enable on the shortcut, and save the scene as a current version file |
| Load failed | The application was unable to load the specified scene | |
| Scene save failed | The application was unable to save the scene | Ensure there is enough disk spaceEnsure the application license allows savingEnsure the target file/directory is writable |
| loadMenus failedCould not load menus | The application was unable to load the menu configuration | Reinstall the application |
| Failed loading default assets | The application was unable to load the default assets files | Reinstall the applicationMake sure the system has enough RAM |
| File drop error | An error occurred while dropping an image file into the Visionary Render window | Make sure the application license allows creation of textures |
| Invalid geometry string | The options passed to the -geometry command line flag are invalid | The geometry flag expects an X-Window format string: WxH+X+Y |
| Iray ray tracer cannot be used because no licensed graphics card was found | The Iray feature requires a certain class of NVidia graphics card | Ensure the system has an NVidia Quadro 5000 or higher graphics card (e.g. K5000+, M5000+, etc) |
| Could not find Hello.lua | The application could not find the initialisation Lua scripts | Reinstall the application |
| Failed to find the compiled help fileFailed to find help contents file | The application could not find the compiled help files for context sensitive help | Reinstall the application |
| NavigatorTool failed to acquire camera | The navigation tool initialisation could not complete because the ViewConfig does not contain a valid camera | Ensure the ViewConfig contains a cameraRemove -viewConfig from the shortcut and allow the default configuration to be used |
| Failed to save screenshot to | The application failed to save the screenshot | Ensure the configuration of the screen capture tool is reasonable and that the directory is writable |
| Failed to find importer compiled help | The application could not find the compiled help files for the specified importer | Reinstall the importer |
| No GUI configuration xml file found on disk | The application could not find guiDefs.xml | Reinstall the application |
| Cannot create metadata table editor for | The application encountered metadata in a format that the metadata table control cannot display | View the properties of the metadata item separately by finding it in the Developer tree |
| Cannot add to its own group | The application detected an attempt to add a group to itself | Do not attempt to add a group to itself |
| is already a member of group | The application detected an attempt to add a node to a group that it is already a member of | |
| Exception: BadNodeID | The history manager encountered an internal error | This is not fatal but indicates a bug in the software regarding object creation and undo/redo |
| Network member is not compatible for networking because:Protocol too oldProtocol version too oldPrecision is wrong | The application attempted to collaborate with an incompatible version of Visionary Render | Ensure the collaborators are running the same version of Visionary Render |
| Denied attempt to protected node | The application blocked an attempt to modify a protected node | Protected nodes are critical for the functioning of the application and cannot be moved or deleted |
| Material Not Found | The application could not initialise some helper assets correctly because some materials are missing | Reinstall the application |
| The cluster configuration specified with -viewconfig did not contain a GVXClusterMember for the current machine . | The view config provided for cluster start-up does not specify any cluster members | Ensure there is at least one element in the view configuration inside the element, specifying the given IP or hostname, and port number |
| Empty computer name in cluster configuration | The cluster config does not specify a “ComputerName” attribute on a GVXClusterMember | Ensure the ComputerName attribute is present on each GVXClusterMember element |
| Master must be the first entry in the cluster config | The cluster view config does not specify the master computer first | Ensure the first GVXClusterMember element is that of the master machine in the cluster, and all the slave machines follow |
| Invalid window size: X, Y | A GVXClusterMember in the cluster view config specifies a window size less than zero | Ensure the WindowSize attribute is set to positive values (e.g. “800,600”) |
| Failed to start remote task on cluster slave: | The cluster was unable to reach the specified machine to launch the application | Ensure the ComputerName attributes on all GVXClusterMember elements are accurate |
| The cluster configuration did not contain a valid cluster configuration | The cluster was launched with a configuration that does not contain any cluster configuration | Ensure the specified viewConfig contains appropriate GVXCluster elements |
| No cluster definition was found | The application was launched with -gvxcluster but no -viewconfig | Ensure a viewConfig is specified when attempting to start a cluster |
| No cluster configuration received – aborting | The cluster master did not respond to a request for the view configuration within 30 seconds of the slave instance connecting | Retry the startup procedureVerify network functionality |